SHIPPING POLICY

Space Food Science has an objective to provide highest level of Distributor satisfaction. We ensure that the Distributor experience post purchase is smooth, seamless and delightful w.r.t. the quality and speed of delivery. We also keep our Distributor appraised about various stages of the order placed: Order Processing, Dispatch & Delivery.

**What are the shipping charges on products? **

• Any order above 100 SF point – Free Delivery ( 100 SF point or more)
• Order any less than 100 SF points Rs. 200/- Courier Charges need to be provided  (All Over India)
• Additional courier charge applicable on selected pin codes (if they are belonging to ODA location)
• Courier charges are non-refundable.

**How long will it take to receive the ordered products? We try to ensure that your order reaches you in the fastest time and in good condition. **

It takes 2-5 working days from the day of order confirmation to deliver the products within India, given that the delivery is not delayed due to concerns raised by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. If in case the delivery period exceeds the stipulated time, either due to mishap or unforeseen circumstances, the Distributor is notified regarding the same. If the Distributor wants to accept the delivery, the order is delivered and if the Distributor wants the order to be cancelled, the refund is made directly to the Distributor’s bank account using the same mode the payment was received and the goods are taken back by the company.

The Distributors are advised that if the packaging is tampered with or damaged at the time of accepting delivery of the goods, they should refuse to take delivery of the package and immediately call their respective Space Food Nutrition Branch office or write an e-mail to [info@spacefoodpro.us]  mentioning the order reference number. We shall make our best efforts to ensure that a replacement delivery is sent to the Distributor at the earliest.

CANCELLATION/REFUND POLICY

Product Return Policy

In case of any dissatisfaction, manufacturing or packaging defect, customers/distributors can return/exchange the product. The customers/distributors must contact the distributor/Company from whom they had purchased the same, within 30 days from the date of purchase. They have to give a reason and return the said products along with the original customer order receipt copy / invoice.

The Distributor/ Company will replace these products or the Company will give a cash voucher (zero PV) of the same amount.

• Documents Required
• Product Return Form
• Reason for return
• Copy of Invoice
• Products to be returned

Buy Back Policy

The Company provides a Buy Back Policy to the distributors who wish to resign from his/her distributorship and return any Space Food Science products that are in good condition, useable, resalable, restock-able, unopened, unaltered and must have a shelf life of at least four months.

If the distributor resigns within 30 days from the purchase of the products, Space Food Science shall provide a full refund for the products to the distributor after deducting bonus paid (if any) and reversing the SFV on the products (if any).

If the distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from , the amount refunded against the products being returned will be equal to distributor cost of the products being returned, less total bonus paid out by the Company on the original purchase, less GST, less 10% service charge.

The Buy Back Policy is designed to impose upon the sponsor and the Company – the obligation to ensure that the distributor is buying products wisely.

Cancellation

For Cancellation of confirmed/placed order please Contact Us on our helpline no: 033 45008509

or write to us at [info@spacefoodscience.us]

Please Note: Product Return Policy is NOT valid on Electric items if opened.